You know that people with lived experience can add value to your department’s strategic priorities

Talent Poole can help

You don’t know how to get it. Or maybe you lack the time, money, and staff power needed to do it on your own.

Either way, Talent Poole can help. We partner with housing, health, and public social safety departments at all levels of government to conduct culturally competent community engagement.

So your office can design informed, effective policies and programs that address society’s biggest challenges.


Social Proof

“We believe that government programs should be designed by and for people who are most impacted by them. Check out our recent white paper on Moving from Transactional to Authentic Engagement”

Fiscal Intermediary service:

Bureaucratic payment methods are outdated, causing delays and frustration for both government agencies and community members relying on payment.

Our proprietary payment process streamlines compensation to ensure payments are made quickly, fairly, and legally.

This includes paying stipends directly to individuals who serve on lived experience advisory boards, consumers who participate in focus groups, and/or consultants who serve as subject-matter experts.

We issue monthly payments via direct deposit or check, as well as purchase and distribute gift cards for smaller item stipends.

We Offer:

  • Quick payments: We get payments out fast through direct deposits, checks, or gift cards.Full support:

  • We offer case management and technical assistance to advisory board members, including sharing community, tax prep and banking resources.

  • Tax and benefits management: We handle all the tax stuff, like issuing 1099s and providing verification letters for benefits.


Advisory boards & planning committees:

Creating effective advisory boards and planning committees can be challenging. We bring expertise in talent acquisition and human-centered design to help you build and manage these essential groups.

Whether you're setting up a new committee or revamping an existing one, we streamline the process to ensure diverse and qualified voices are at the table—and that participants feel safe enough to share unbiased insights your department can count on.

We Offer:

  • Seamless recruitment: We design and implement recruitment, interview, and selection processes.

  • Expert facilitation: We convene and facilitate advisory boards, steering committees, feedback groups, and other stakeholder convenings.

  • Ongoing support: We assist with appointing and managing advisory bodies for continuous improvement, including creating bylaws and other structural support.


Community outreach & engagement:

Connecting with your community is crucial for effective policy-making. We help you gather valuable insights from those with firsthand experience using public benefit programs and services so you can design programs that make a real difference for real people in your community.

Whether you're setting up a new committee, drafting a fresh policy, or enhancing an existing program, we help you get feedback from diverse and qualified voices. Our approach is tailored to each community to ensure culturally competent and geographically relevant engagement—which means you get the answers you need while your people get the support they deserve.

We Offer:

  • Seamless recruitment: We design and implement recruitment, interview, and selection processes.

  • Diverse methods: We conduct focus groups, listening sessions, town hall meetings, surveys, and more.

  • Expert facilitation: We convene and facilitate advisory boards, steering committees, and feedback groups.

  • Ongoing support: We assist with appointing and managing advisory bodies for continuous improvement.

  • Bilingual services: We provide services in English and Spanish, with options for additional languages as needed.


Technical assistance & training:

Strengthen your department’s capabilities with our specialized training and technical assistance services. Some of our expertise: effective engagement with people who have lived experience, racial justice and diversity, equity & inclusion, Liberatory Leadership, collaborative workplace cultures, and specialized organizational assessments.  

We Offer:

  • Community engagement protocols: We train your team on effective engagement with lived experience experts and how to best utilize participatory action research to gather community data.

  • HR &Talent Acquisition: We provide guidance on hiring, retention, and employee engagement so you can build more diverse teams and create inclusive and thriving company cultures.

  • DEI Initiatives: We enhance your diversity, equity, and inclusion efforts through audits, assessments, trainings and specialized policy and program review.

We’re partnering with:

Homeless Services Departments

Contracts & Budget Departments

Social Impact Organizations

To solve:

Gaps in systems design & service delivery

Contracting & Insurance constraints for small, minority-owned providers

Talent acquisition & employee engagement challenges


Our Work:  

Engaging People with Lived Experience in San Francisco’s Strategic Planning Process

What happens when you invest in community engagement?

Positively

  • More accountability & community trust

  • More program participation

  • More happy, healthy, and equitable communities

Negatively

  • Less guesswork

  • Less gaps in service deliveries

  • Fewer wasted resources

Schedule a free consultation with founder Kelli Poole

Find out if Talent Poole is the right partner for your goals